Cancellation Policy:
Before 30 days of your travel date if you cancel your trip there is no cancellation charges are there, only some amount of service charge will be duduct and rest of all amount will be refund in your account.
Before 29 to 15 days of your travel date if you cancel your trip then 25% of amount charge applicable as per cancellation policy.
Before 14 to 10 days of your travel date if you cancel your trip then 50% of amount charge applicable as per cancellation policy.
Before 9 to 7 days of your travel date if you cancel your trip then 75% of amount charge applicable as per cancellation policy.
Less then 7 days of your travel date if you cancel your trip then 100% amount charge applicable as per cancellation policy.
In Case
If you travel any hill station, if there is any natural calamity or heavy snow fall use faced and if your trip cancel or not conducted, in that case, there is no refund and no show will be applicable.
Reservation
Upon receiving your booking request one of elite tours and travels experienced travel consulatants will start to assist you in building a pleasant travel plan according to your special requirements and interest within 24 hours.
Upon receipt of a deposit from you, we will secure your reservation and process your final booking immediately, deposit is usually 30% of the total touring price, while the percentage could be subject to group size and itinerary, your travel consultant will adjust it accordingly.
It is highly recommended to have your reservation made 60 days prior to your departure date, a full payment is required 45 days prior to the departure date.
Once your booking is confirmed, we will send you a confirmation letter or email with teh proposed flight, hotels and tours details should any conditions charge after the confirmation, Elite tours and travels reserve the rights to make changes and provide you with the similar alternative options.
Please note special terms may apply to some promotions, please refer to the specific terms and conditions, which are shown on the certain pages of promotions.
Complaints and Claims
Whenever you feel unsatisfied with the service of elite tours and travels has provided, please inform you local tour guide or your travel consulatant immediately to avoid similar problems either before or during trip.
If you want to complain or claim for compensation you must inform us by email regular mail or fax in writing within 15 days upon your tour is finished. Please attach relevant receipt and substatiating evidence to the letter of claim.
Transport Documents
A valid passport for no less than 6 months is required to travel to all countries in our programed. Responsinbility for documentation accuracy, passport validity and dispatch of documents rests with you. elite tours and travels accepts no responsibility for any failure in this respect. You must clearly provide your full name on passport, otherwise we are not liable for any delays, transport failure, also travel insurarnce purchased in advance is strongly suggested for your own sake.
Medical Issues
You must advice us in writing at or prior to booking of any physical emotional or mental condition which may require professional attention during the trip or the use of special equipment. you must provide you own small , collapsible wheelchair if it is a necessity through your journey. please note not all of our trips are wheelchair accessible, beside we cannot guarantee any wheelchair assistance or accessibility in international destination. Elite tours and travels reserve right to decline any trip partcipation whose condition in our opinion may affect the health safety or enjoyment of other participants.
We can not accommodate women who are 6 month or longer pregnant. you should take into account all travel risk and health requirements applicable to the areas you intend to visit. you are solely responsible for checking the government safety and security conditions vaccinations and other health requirements in countries you are going to visit or transit.
Insurance
Coax Helicopters India will carry out tour servicess after making sure you are properly insured. It is required that you should purchase proper travel insurance before leaving your home country to cover a wide range of unexpected loss and damages.
Dispute in case customer denies to pay the desired amount for availed unavailed services due to his fault or any external factors. We have authority to terminate the services immediately without any prior notice( even if he/she on tour) and file a case in jurisdiction court of Banglore Customer must persistently report at the court jurisdiction. Note the Language to be used during the case will be english)
