FAQ

Can the Helicopter be kept overnight or for a week ?

Yes why not , but you have to pay per day charges (according to chopper and location).

Can one change the schedule after booking is confirmed ?

Yes, but you have to inform us at least 10 working days before your scheduled flight date booked with us (it is dependent on Aircraft Availability)

Does Coax Helicopter have family trips?

Coax offers a wide range of Family Adventures around the globe. The minimum age (for Family trips) varies depending on destination, and Coax has set minimum ages to ensure that the included activities suit each age range. Additionally, you’ll notice that some of the more adventurous destinations have a higher minimum age.

Is quotation free of cost ?

Yes, absolutely free of cost and you can ask anything related to your query.

How many people will be on my trip?

Good things come in small packages, which is why we keep our group sizes down. This means we’re small enough to remain flexible as we thread our way through communities without intimidating the locals. On most of our trips you’ll be part of an intimate group of 12-16 people, though our group sizes are on average 10 people. Our sky trips are in purpose-built Helicopter that can carry up to 24 travelers.

Are there age restrictions on your trips?

For the majority of our trips the minimum age is 15. An adult must accompany all children under the age of 18. Our Air Adventures have a minimum age of 18. Younger children can join us on our Family trips and Short Break Adventures, but check each trip for its minimum age, which is located on the trip’s overview page on the website. Most of our trips don’t have a maximum age limit, but a Self-Assessment Form is required for all passengers 70 years and over.

What are the possible types of charges levied for Helicopter Booking ?

There are different types of charges, some of them are – Flying Charges(calculated on per hour basis), Airport Handling(different for Airports), Fuel                       Tranportation Charge, Survey Charges, Waiting or Accomodation Charges(depending on the query). The Charges are levied depending on your Requirement .

Can I just do part of the trip?

Although you won’t be reimbursed for any portion of the trip unused, you can opt to sign off the trip if you need to leave a day or so earlier. If you let us know before travel that you’ll be arriving late or need to leave before the trips ends, we will notify our team on the ground to best accommodate your requirements.

Can I make any changes to the itinerary of my group trip, either before or during the trip?

Please make sure you are happy with your group trip itinerary before booking because we are unable to change them for individual travellers. However, if you and a group of friends, colleagues or even your school would like your own personally designed itinerary, get in contact with our very talented Private Groups; they can tailor an itinerary just for you.

How do I place a cancellation request ?

You can place a cancellation request either on call or on e-mail.

Is there any cancellation fee ?

The Cancellation Policy would go as per the signed Terms & Conditions which are mentioned below             a) 25% of the charges based on Block Estimated Flying Time will be deducted in case a booking is cancelled after confirmation.
            b) 50% of the total estimated charter cost will be deducted in case a confirmed booking is cancelled between 72 to 24 hours of Estimated Time of Departure.
            c) 100% of the total estimated charter cost will be deducted in case of No Show or cancellation of confirmed booking within 24 hours of Estimated Time of Departure.

How long will it take me to receive the refund ?

You will get your refund within 14 working days.

Is it possible to get an NEFT refund if paid through credit/debit card or netbanking ?

Yes, we can do bank transfer.

How many passengers can travel on helicopter ?

It’s totally Depends upon the Passengers Capacity of the Helicopter. We have the helicopters ranging from the capacity of 3 to 24

.

What will happen if there are weather concerns?

Helicopter(s) will not conduct air tours in bad weather as it impacts safe operation of the helicopter and for detailed information you can contact our executives.

Why do you need to know the weight of passengers ?

We require your weight for the safety purpose because different Helicopters have different weight capacity.

How safe are my belongings whilst on the trip?

While we take all the precautions we can to make sure your belongings are safe, we are travelling to some exciting destinations that are sometimes home to some pretty skilled thieves. Travel insurance is a must and a lockable bag or money belt will always help too.

Which ID proofs are required at the time of Helicopter booking ?

 Any Address Proof Authorised by Goverment Like Aadhaar Card, Passport, Voter ID card.

What if I get ill or injured on the trip and unable to continue?

Our leaders are trained to deal with these situations and we will endeavour to get you help as quickly as possible. If you must leave the trip early due to illness, our local offices will help you find appropriate medical care and ensure someone at home is aware of the situation. We will do whatever we can to get you home or on your onward journey. Your travel insurance, which is compulsory on all our trips, should cover any costs incurred if illness occurs.

Will you be able to assist a Senior Citizen / Differentially abled passenger in and out of the helicopter ?

Yes, we will help in this situation as well but it’s totally depends upon the condition of the passengers.

Do you allow bags on Charter Flights ?

Yes, we allow but upto 7 kg per person.

How long is the flight ?

Flight duration depends on your pick up and drop location.

Is there any doctor in the flight ?

There is no Doctor in the Helicopter.

Can you do flights in night ?

No, Helicopters are not allowed to fly after the Sunset and before the Sunrise.

Instead of to and fro trip , can a passenger fly one way ?

Yes, you can take one way ride as well.

What should be the maximum weight of the passenger ?

We allow only maximum 80 Kg. of weight for the passenger.

Can I opt out of certain activities if I want to?

Absolutely. If there are included or optional activities that you don’t wish to participate in, you can do your own thing instead. The exception to this is when we are trekking or travelling from one destination to the next. Please note that if you choose to opt out of an included activity, no reimbursement can be made by Elite.

Do I get any free time?

The beauty of travelling with Coax Helicopter is that we encourage travellers to explore at their own pace. When you get to a destination, your leader will offer options on what you can do. Some of the group will do one activity, others will opt for something completely different while others may just choose to lie in a hammock and read a book. Your Trip Notes have more details on what your trip’s itinerary and timeframes permit.

What aircraft do you have ?

We operate in Single and Multi Engine Aircraft.

Is there any specific time for the helicopters flights ?

Specific timings for Helicopter is after Sunrise and before Sunset.

Will I be able to do any laundry?

Along the way there are usually chances to do laundry, either through your hotel or using local services. Your leader will be able to let you know once you are on the trip.

What facilities are at the campsites?

We have a wide range of camping sites around the globe. They range from having all the creature comforts to bush camping on the plains of the Serengeti with limited facilities (though their amazing vistas make up for this). Most camps will have basic facilities at a minimum. Your Trip Notes will give you a clear indication of what to expect on your decided trip.

Can you provide me a list of places we are staying at?

We are only able to provide information on your joining and finish point accommodation, the details of which are listed in your Trip Notes. 
As Coax Helicopter likes to support numerous local businesses, we often have a few places in each city that we can alternate our groups between. For this reason, we can’t give you a full list before you travel. At the welcome meeting on Day 1, your leader may be able to provide you with this so you can email friends and family back home with the details.

What standard of accommodation should I expect?

The standard of accommodation depends on the Trip Style you have chosen

Is accommodation air-conditioned/ heated?

We want our passengers to be as comfortable as possible so when you are headed to a hot climate, it is likely that you will either have a fan or air-con. Of course, if you are staying in remote areas or at homestays, you will need to expect the facilities to be a little more basic.

What communication facilities will be available?

Communication facilities are always improving globally. Many hotels and public places have Wi-Fi so it’s usually possible to keep in touch with home every couple of days, if you so desire. In remote places (think Mali, Serengeti or the Sahara) or on treks or homestays, you will not be able to communicate as readily. Your leader will usually give you the heads up before you leave a place so you can send a quick email or two. Phone cards are easy to get your hands on; just make sure your phone is unlocked before you travel. Or in many countries, the cheapest way to make a phone call is at an internet cafe.

How can friends and family contact you?

If family and friends are unable to contact you in an emergency through email or phone, they can contact Intrepid directly. Emergency contact details (for your destination) are listed in your Trip Notes, or they can contact one of our Global Sales offices, who can pass on a message if required.

Will my mobile work?

We can never guarantee your phone will work as desired, as many of our destinations are out of the way and you may have limited coverage. Chat to your phone provider before you leave about global roaming and the costs involved, and get their advice on the coverage you’ll receive in the places you’re travelling in. Alternatively, you can usually pick up a local sim card on the cheap (just make sure you phone is unlocked!).

Will I get internet coverage?

Some places have Wi-Fi hot spots everywhere and other places will have no coverage at all. If you stumble into the latter, take the rare chance to just sit back and get to know your fellow travellers the old-fashioned way.

Will I be able to charge my electrical appliances?

In most places you’ll be able to recharge your appliances at the hotel. We recommend you bring a travel adapter with you. On our Overland trips, most vehicles come with their own power supply and you should be able to recharge onboard. Be sure to bring an extra camera battery just in case.

What type of ground transportation is used?

If it moves there’s a good chance you’ll be riding on it. The type of transport used depends on your trip style.

Is tipping commonplace in other parts of the world?

Yes, in most places tipping is expected. At your welcome meeting, ask your leader about the local custom and advice on how much is recommended at restaurants or with local guides.
At the end of your trip, if you're happy with the service you received, providing a tip for the leader - though not compulsory - is appropriate. While it may not be customary to you, it's of great significance to the people who will take care of you during your travels, inspires excellent service, and is an entrenched feature of the tourism industry across many Intrepid destinations.

I am interested in working with Elite Travel – where do I find out more?

To find out what it’s like to work at Elite, all the exciting perks and what’s available right now

Is Coax Helicopter India financially secure?

Yes. Coax Helicopter started in 2000 and have been profitable almost every year since 2001.

What happens to my money when I pay for my trip?

When Coax receives money from either you or from your travel agent, the funds are deposited into a Client Trust Account. The money stays in this account until the day of departure of your trip. Why? So that in the unlikely event of Coax ever going broke, your money is still safe and you would get it back in full. Elite's Client Trust Account is independently audited every year. Failure to meet financial criteria reflecting the financial viability of a travel agent results in revocation of the agent's licence to trade. Coax are licensed under these arrangements.

Is my travel agent financially secure?

It is an unfortunate fact that travel agents do go broke from time to time. If you are using a travel agent, it is your responsibility to ensure that the agent is financially sound. This is important as the agent may hold your money before sending it to us for your trip. Should that agency go broke before we have received your money, then it may be lost. Different countries have different levels of legislation, licences, bonds, trust accounts and/or insurance schemes to protect you. These vary greatly from country to country and some countries have no such protection at all. Please research this carefully to make sure the money you are paying is secure. Where there are no protection systems in your country, at least look at how long the business has been trading, ask others about their reputation and seek independent advice on reputable travel agencies.